8bb Privacy Policy

Information You Provide Directly

When you register an account, make a deposit, contact customer support, or otherwise interact with the 8bb platform, we may collect the following categories of personal information that you provide to us directly:

• Identity information: your full legal name, date of birth, and national identity number (NID) as provided during registration or KYC verification.
• Contact information: your Bangladesh mobile phone number and email address (if provided) used for account communications, verification codes, and support responses.
• Financial information: records of deposits, withdrawals, transaction amounts, and the payment methods used (e.g. bKash, Nagad, Rocket wallet identifiers). We do not store full payment card numbers.
• Support communications: messages, chat transcripts, and any other correspondence you send to our customer support team, which we retain for quality assurance and dispute resolution purposes.

Information Collected Automatically

When you access and use the 8bb platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device and connection data: your IP address, device type, operating system, browser type and version, screen resolution, and mobile network identifier. This information helps us detect fraud and ensure platform compatibility.
• Usage data: pages visited, game sessions played, bet amounts, game outcomes, timestamps, session duration, and navigation paths within the platform. This data is used to improve platform performance and personalise your experience.
• Cookie and tracking data: information collected through cookies and similar technologies. Please see Section 6 (Cookies and Tracking Technologies) for full details on the types of cookies we use and your options for managing them.

8bb uses personal data collected from users only for the purposes listed below. We do not use your information in ways that are incompatible with the purpose for which it was originally collected:

• Account management: to create, verify, and maintain your 8bb player account, including processing deposits and withdrawals, applying bonus credits, and managing your responsible gaming settings.
• Identity verification (KYC): to verify your identity and confirm that you meet our eligibility requirements, including the 21+ age restriction, as required by our internal compliance policies.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities, using automated systems and manual review where appropriate.
• Customer support: to respond to your questions, resolve disputes, process complaints, and provide technical assistance via live chat and email.
• Platform improvement and analytics: to analyse usage patterns, identify technical issues, optimise game performance, improve the user interface, and develop new features that better serve our Bangladeshi player base.
• Promotional communications: to send you relevant promotional offers, bonus notifications, and platform updates via SMS or push notification, where you have opted in to receive such communications. You may opt out at any time by contacting support.

We process your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing required to perform the contract between you and 8bb, including account registration, payment processing, and customer support services.
• Legitimate interests: processing necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services, provided that your rights and interests do not override these legitimate interests.
• Legal obligation: processing required to comply with applicable legal requirements, including anti-money laundering obligations, identity verification requirements, and regulatory reporting duties.
• Consent: where we rely on your consent to process data for optional purposes such as promotional communications, you may withdraw your consent at any time by contacting our support team, without affecting the lawfulness of processing based on consent before its withdrawal.

We Do Not Sell Your Data

8bb does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is never used to build advertising profiles for sale to external parties.

Service Providers

We may share limited personal data with trusted third-party service providers who assist us in operating the 8bb platform, subject to contractual data-protection obligations. These service providers include:

• Payment processors: bKash, Nagad, Rocket, and card payment gateways receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are independently regulated.
• Game providers: companies such as Pragmatic Play, Evolution Gaming, and Spribe supply the game software and receive session data (game type, bet size, outcome) to operate and audit their games in accordance with their own compliance obligations.
• Identity verification providers: third-party KYC services may process identity documents and biometric data on our behalf for age and identity verification. Such providers are bound by strict data confidentiality agreements.

Legal Disclosures

8bb may disclose personal data to law enforcement authorities, regulators, or courts where required to do so by applicable law, court order, or in response to a lawful governmental or regulatory request. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and will notify you of the disclosure where permitted to do so by law.

8bb takes the security of your financial data seriously. The following measures apply specifically to payment and transaction information:

• We do not store full payment card numbers on our servers. Card transactions are tokenised by our payment gateway providers, meaning only a secure token (not the actual card number) is retained by 8bb systems after a transaction is completed.
• Mobile wallet transaction identifiers (such as your bKash or Nagad wallet number) are stored in encrypted form and are accessible only to authorised 8bb personnel for the purpose of processing withdrawals and investigating disputed transactions.
• All financial transaction records are retained for a minimum period required by applicable anti-money laundering regulations, after which they are securely deleted from active databases.

What Are Cookies?

Cookies are small text files placed on your device by the 8bb platform when you visit. They allow us to recognise your browser on subsequent visits, remember your session preferences, and collect analytical data about how our platform is used. Cookies do not contain your full personal details and cannot directly identify you by name.

Types of Cookies We Use

8bb uses the following categories of cookies on its platform:

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in during a visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors use the platform, including which pages are visited most frequently and where users encounter errors. This information helps us improve the platform for all players.
• Preference cookies: used to remember your platform settings and preferences between sessions, such as your selected language or last-used game category. These cookies enhance your convenience but are not essential to core functionality.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling essential cookies may affect your ability to access and use the 8bb platform. Instructions for managing cookies vary by browser; please refer to your browser's help documentation for guidance. Note that deleting cookies does not delete your 8bb account or any personal data held by us on our servers.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: your registration information, KYC documents, and transaction history are retained for the lifetime of your active account and for a minimum period of 5 years after account closure, as required by applicable anti-money laundering regulations.
• Support communications: customer support correspondence is retained for up to 3 years from the date of the last interaction, after which it is securely deleted unless required to be retained longer for an open dispute or legal proceeding.
• Marketing preferences: records of your opt-in consent for promotional communications are retained for as long as your account is active and for 1 year after you opt out or close your account, to demonstrate compliance with applicable consent requirements.

You have the following rights in relation to your personal data held by 8bb. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including a summary of how it is being used and with whom it has been shared.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that deletion requests cannot be fulfilled for data that must be retained under applicable law.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while we verify a rectification request or investigate a complaint.
• Right to object: you may object to processing carried out on the basis of our legitimate interests, including processing for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

We will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive multiple requests from you simultaneously, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reasons for it.

8bb implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the 8bb platform, ensuring that personal and financial data cannot be intercepted in transit by unauthorised parties.
• Access controls: personal data is accessible only to authorised 8bb personnel who require it to perform their job functions. Access is governed by role-based permissions and is logged for audit purposes.
• Incident response: 8bb maintains a data breach response procedure. In the event of a security incident that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and take all reasonable steps to mitigate the impact.

The 8bb platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on 8bb, please contact us immediately at [email protected].

The 8bb platform may contain references to third-party services such as game providers, payment processors, and sports data providers. While we only partner with reputable organisations, 8bb is not responsible for the privacy practices of third-party websites or services. If you follow a link to a third-party site, we encourage you to read their privacy policy before submitting any personal data. This Policy applies exclusively to the 8bb platform at https://8bb.today.

8bb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this document. We encourage you to review this Policy periodically. Your continued use of the 8bb platform following the publication of any revised Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8bb handles your personal data, our support team is available 24/7 via live chat on the platform.

You may also contact us by email at: [email protected]